Start or join a group cart
Use Start a Group Cart to create a Living Cart, or Join Your Group with a share code. Invitations expire and can be revoked; an invite never grants access to payment records.
Start a Group CartHelp
Practical guidance for CartFlow’s collaborative marketplace — buyers, organisers, and suppliers. CartFlow is not a bank, payment institution, escrow provider, or lender. Contributions and settlements are processed by licensed payment service providers. Balances shown are ledger views over PSP-held or PSP-processed funds.
What you owe and when to pay
Your household amount due appears on review and My Orders. Payment is recognised only after the licensed PSP confirms the transaction.
My OrdersCut-off, shortages, and substitutions
After cut-off, allocations lock. Unavailable items follow your substitution preference (none / ask / accept within limit). Shortages create auditable adjustments — not silent rewrites.
How it worksReport a problem
Use the issue flow on your order, or contact support. Refunds follow configured PSP capabilities; some refund rails remain disabled until production-ready.
support@bizclinic.africaPrompts you might see in a shared cart
During a shared cart, CartFlow may show short prompts when something needs a second look — before anyone pays.
Everyone appears to want this item, but has each person confirmed?
A group leader added this. Others should still verify.
Someone agreed earlier. Give them a chance to revise before payment.
Mental models (optional)
The prompts above draw on decision-quality frameworks. You never need these names to use CartFlow. Explore CartFlow Academy
- Social proof — When everyone seems to want the same thing, individuals may skip confirming for themselves.
- Authority — When a leader adds items, others may assume verification already happened.
- Commitment & consistency — An earlier yes can make revision feel awkward even when circumstances changed.